In today’s fast-paced work environment, business professionals often find themselves in unexpected conversations with colleagues or clients who are distressed, overwhelmed, or facing personal challenges. This one-day Accidental Counsellor training provides the practical skills and confidence to respond appropriately - without taking on the role of a therapist.

The course will be presented online and you must attend both sessions to receive certification: 
October 20 and 27, 8.30am – 12pm 

Designed specifically for the workplace, this certified course equips participants to:

• Recognise signs of emotional distress or crisis
• Respond with empathy while maintaining professional boundaries
• Use effective communication techniques, including active listening and de-escalation
• Provide appropriate support and referrals to mental health professionals or services
• Manage their own wellbeing when supporting others

The training is grounded in psychological best practices and tailored to real-world business settings. Whether you're a manager, HR professional, team leader, or frontline staff member, this course will help you handle tough conversations with care, confidence, and clarity.

All participants receive a certificate of completion and a practical workbook to support ongoing learning.