Key Performance Indicators (KPI’s) are more than just numbers or inaccurate measures; they reflect goals and strategies of your business activities. 

The strength of KPI's is truly understanding the measure of either quantitative or qualitative but not always the obvious. It also depends on what it is you need to know to align to the business goal and strategy. 

This 2 hour session introduces you to, and refreshes your knowledge of, the fundamentals of KPI's to enable your business to use them effectively.