Why does feedback feel so hard, whether you're giving it or receiving it?

The answer lies in our triggers. 

Feedback often sparks emotional reactions that derail clarity, trust, and growth. It might feel wrong, come from the wrong person, or hit a little too close to home. That doesn’t mean it’s not valuable. It means we need the skills to pause, process, and respond with intention.

This half-day workshop dives into the three core triggers that sabotage feedback conversations and equips you with tools to manage them with confidence. 

Whether you’re navigating performance conversations, offering peer feedback, or receiving tough input yourself, this session will help you turn discomfort into insight.

Feedback isn’t the enemy. Reactivity is.

• Understand the three key triggers (truth, relationship, and identity) that shape how we respond to feedback
• Recognise the difference between appreciation, coaching, and evaluation, and how unmet expectations can derail feedback
• Learn practical ways to receive feedback without shutting down or getting defensive
• Build confidence in giving feedback that’s clear, respectful, and actionable
• Walk away with strategies to keep feedback conversations constructive, even when emotions run high