Whether you're a leader who regularly navigates complex conversations or a team member who avoids them altogether, this half-day workshop equips you with practical skills to approach tough talks with clarity, purpose, and authenticity.

You’ll explore what makes conversations difficult in the first place, from psychological stress responses to power dynamics, and learn how to apply a structured, reflective approach that strengthens trust rather than eroding it.

Through real-world tools like the SBI+I model, Conversational Intelligence® insights, and conflict resolution frameworks, you’ll walk away with the confidence to say what needs to be said - constructively, clearly, and confidently.

Together, we’ll explore how to:

• Understand what makes conversations difficult, including the emotional and psychological responses that impact communication
• Adopt a reflective, structured approach to plan and hold difficult conversations confidently
• Apply conversational models such as SBI + I statements to give clear, respectful feedback
• Explore core concepts of Conversational Intelligence® and how to build or rebuild trust through language
• Recognise the fundamentals of conflict resolution, including language patterns and effective questioning
• Practise staying grounded and self-regulated during emotionally charged conversations
• Learn how to maintain momentum and keep relationships intact, even when the discussion is uncomfortable