Change is the story of 2026, and change creates friction. New systems confuse customers, new processes stretch teams, and everyone's fuse gets a little shorter. This free half-day session gives Northern Territory business owners, managers and frontline teams a practical skill for that friction: de-escalation.

Adapted from Trainspire's Crisis Intervention and De-escalation program, one of our most requested courses, this session teaches you what to actually do, in the moment, when a customer, client or colleague escalates. No theory dump, no jargon, just a simple framework and hands-on practice you can use the next day.

You'll leave with:

• a clear picture of why people escalate, and where most of us step in too late or too hard
• four practical de-escalation moves, practised through real scenarios covering both customer conflict and team conflict
• a simple action plan for where friction is already showing up in your business

Delivered by Trainspire, the Territory's specialist behaviour and capability training provider, now in our third year as an OBM Alice Springs partner after AI in the Workplace and Emotional Intelligence. Interactive, no jargon, built for busy business people, not textbooks.

Free event, light morning tea included, spaces limited.